❓ Diablo 4 FAQ
Everything about delivery, payment and refunds — answered before you buy. Still unsure? Live chat is open 24/7 on every page.
How fast is delivery?
Most orders start within 5 minutes of payment being confirmed. Gold and items are delivered face-to-face in game, so you need to be online with the character name you gave at checkout. Carry Run services are scheduled with you directly in live chat.
Do I need to give you my account login?
No. We never ask for your Battle.net login, password or authenticator code. Gold and items are handed over face-to-face in game, which is why we only need your character name and your server.
Which servers do you support?
Season 15 Softcore, Season 15 Hardcore, Eternal Softcore and Eternal Hardcore. Pick your server before adding anything to the cart — a cart is tied to one server so that every line in the order can actually be delivered together.
How is gold sold?
Gold is sold in units of 1000M. Prices differ per realm because supply differs per realm, and the live price for the realm you selected is always the one shown in the cart.
What payment methods can I use?
Card, Apple Pay and Google Pay. Payment itself is completed securely on MMOM.COM — you are redirected there to pay, and the final amount is always shown before you confirm.
Can I get a refund?
Yes. If we cannot deliver your order, you get your money back. The full terms are in the Refund Promise on our main site, and you can read them before you pay.
What if I find the same product cheaper somewhere else?
We refund you the difference. You have 90 days from your order date to claim, the competitor price must be from the last 7 days, and we need a timestamped screenshot of the same product, server and quantity.
How do I check my order?
Open Track Your Order and enter the email address you used at checkout. We will send a one-time 6-digit code, then show every D4 order associated with that email — no order number, account or password required.
How do I reach a human?
Live chat is on every page, day and night, and is the fastest way to reach us before or after buying. You can also use the contact page on our main site.
Is this allowed by Blizzard?
Buying in-game goods from a third party is not endorsed by Blizzard Entertainment, and MMOM is not affiliated with Blizzard. We deliver face-to-face in game to keep the trade as ordinary as possible, but the decision to buy is yours.
Last updated: 2026-08-25
